FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Below, you'll find answers to the most common questions about Miami Boutique, our products, shipping, and policies.
1. Ordering & Payments
How do I place an order?
Ordering is easy! Simply browse our collection, select your preferred size and color, and click "Add to Cart." Once you're ready, proceed to checkout and follow the payment steps.
What payment methods do you accept?
We accept secure payments via:
- Credit & Debit Cards (Visa, Mastercard, AMEX, Maestro)
- PayPal
Can I change or cancel my order after placing it?
We process orders quickly, so changes or cancellations are only possible within 12 hours of purchase. If you need to make changes, contact support@miami-boutique.com immediately.
2. Shipping & Delivery
Where do you ship to?
We ship within the United States.
How long does delivery take?
Delivery times vary by location:
- Processing time: 1-3 business days
- Shipping time: 4-12 business days (on average)
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. We will also keep you updated through email, so be sure to check your inbox.
Do you offer free shipping?
Yes! We offer free shipping on all orders—no minimum purchase required.
3. Returns & Refunds
What is your return policy?
We accept returns within 30 days of receiving your order. Items must be unused, unwashed, and in their original packaging.
How do I return an item?
To start a return, contact us at support@miami-boutique.com with your order number and reason for return. Our team will guide you through the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method.
4. Sizing & Products
How do I know which size to choose?
Each product page includes a size guide to help you find the perfect fit. If you're unsure, contact us for assistance!
Are your products true to size?
Most of our items fit true to size, but we recommend checking the size chart for exact measurements.
What if the item I want is out of stock?
We regularly restock our bestsellers! Sign up for our restock notifications on the product page to be alerted when an item is available again.
5. Other Questions
Do you offer discounts or promotions?
Yes! Subscribe to our newsletter to receive exclusive offers and discounts. You can also check our Sales & Promotions page for the latest deals.
How can I contact customer support?
You can reach our support team via email at support@miami-boutique.com. We aim to respond within 24 hours (Monday–Friday).
If you didn’t find the answer to your question, feel free to contact us!
Email: support@miami-boutique.com
Website: www.miami-boutique.com